Keeping the art of customer service alive

Richard & Matthew: Refreshingly old school

Richard & Matthew: refreshingly old school

We live in a technology fuelled society that both helps and hinders customer service.  Email and text messages can replace a phone conversation and face to face meetings can take place over Skype.  Add to this the cost of living in one of the world’s most expensive cities.  Everyone is working hard to make ends meet.  Everyone is busy.  Work hours spill into personal time. Stress levels are high.  In all the rat race quality service often goes out the window. Products and services are provided without any passion or accountability and customers feel neglected.

Enter Richard Matthews Real Estate, where Directors Richard Baini and Matthew Everingham are keeping the art of quality customer service alive and well.  Their unwavering commitment to ‘make every client a client for life’ is echoed in the long list of honest recommendations they regularly receive.  Their service is so refreshing to clients it is often labelled “unique”.  Yet their approach isn’t a new concept, it’s based on the traditional values of respect and “old school” communication.  Clients are constantly kept informed and their needs are heard and acted on promptly.  Richard and Matthew never shy from the phone.  They are always available, day or night.  They live, breathe and eat real estate.  It runs in their blood.

Richard and Matthew’s empathy towards their client’s individual needs is evident in the heartfelt thank you letters and constant flow of referral business.  Most recently Susan White wrote a letter to Matthew ‘I can honestly say we have never experienced such a smooth, informative and professional service ever before.’ And that ‘We have not been able to stop telling our family and friends just how exceptional you guys are and we would not hesitate to use your services again in the future if need be.’

When their apartment sold Jacqui and Jeng said of Matthew ‘The guidance, advice and support you gave us from start to finish was incredible and made this process seamless.’  Following with ‘You worked tirelessly and professionally in helping us achieve a fantastic result and I would not hesitate to recommend you to our family and friends.’

Richard Patterson was ecstatic when his Wentworth Point apartment sold remarking ‘I not only recommend Richard Baini to you, I ask you to think carefully…Do you want a salesman or someone that will take your problems and get you a result? If you want a result Richard is the professional you are looking for, he took a scary situation for me and made it bloody easy.’

After the sale of their home in Burwood, Jordan and Esther Ng said of Richard ‘He is a determined individual, who goes above and beyond in formulating appropriate strategies with his competent team to achieve the best possible price during auction. He approaches challenges with much enthusiasm, and has a desire to always do the best that he can. His communication and engagement skills with prospective buyers and vendor are excellent.’

And the compliments keep rolling in. To read more of Richard and Matthew’s remarkable testimonials please click here

Selling? Get the best service in town call 9642 4288 or visit www.richardmatthews.com.au

Richard and Matthew would love to give you the attention you deserve and help you reach your property goals.

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